Designing an MVP AI finance app to help UK students easily manage their finances.

UX case study

Mobile

Personal

5 months, March'23

Context

In the heart of bustling university campuses, a silent struggle ensues. Students, burdened with limited finances and mounting expenses, are in desperate need of a financial lifeline. Enter Pigbud Chatbot – a digital companion designed to revolutionize student financial management. This case study delves into the journey of creating AI Chatbot, a solution that not only promises to ease financial stress but also brings a touch of innovation and sustainability to the table.

Problem

How might we leverage AI to improve budgeting skills for young people and reduce their financial hardship?

Imagine Emma , a 20-year-old university student (Persona), standing in the middle of a crowded cafeteria, contemplating whether to buy a sandwich or save the money for her next textbook. Like many students, Emma faces the constant challenge of balancing her finances. She needs a solution that's as savvy as she is – something that can help her track expenses, discover deals, and offer personalized financial advice without adding to her stress.

"Research, strategize, and design an experience to help students navigate the cost of living crisis by focusing on improving their financial literacy."
Key takeaways from research

These insights helped me create different 'How Might We' questions, user stories, and decide on features based on that. Some of the influential insights were:

Key takeaways from research

These insights helped me create different 'How Might We' questions, user stories, and decide on features based on that. Some of the influential insights were:

Key takeaways from research

These insights helped me create different 'How Might We' questions, user stories, and decide on features based on that. Some of the influential insights were:

3/6
3/6

Users divide or distribute costs with their friends and families.

22%
22%

Gen Z adopts budgeting tools at lower rates, compared to 42% of Millennials (survey).

5/6
5/6

Most users try to track their spending but fail to stick with it.

95%
95%

Students prefer interacting with chatbots for quick and easy information.

Image 4.0 - Information Architecture

"Who is the target audience for this application, and how can we improve their daily lives?"

Site flow

Image 4.0 - Information Architecture

Onboarding user flow

Over 5 months, I designed a simple yet powerful app to help users easily create and manage their financial budgets. By focusing on a clean, intuitive interface and essential features, the app provides a straightforward solution for streamlining personal finance management.

AI user flow

Over 5 months, I designed a simple yet powerful app to help users easily create and manage their financial budgets. By focusing on a clean, intuitive interface and essential features, the app provides a straightforward solution for streamlining personal finance management.

"I've created an AI chat interface that uses personalized data to guide users by predicting financial outcomes and offering insightful solutions."

Key feaures

AI chat bot

By focusing on a clean, intuitive interface and essential features, the app provides a straightforward solution for streamlining personal finance management through AI

Spending notifications

Proactive notifications keep the user updated on budget and total spending in real time. Take control of your budget and spending with Dynamic Island – your financial health, just a notification away.
"Testing the app under various conditions to ensure reliability and responsiveness."

A/B testing

For testing, I integrated API of chatGPT with Flutterflow and created a prototype. I tested with 6 participants. I took a different approach for each flow to overall test the usability. For the AI, I designed two directions and developed two hypotheses to see which had more usability and whether it satisfied the metrics. I took the System Usability Scale (SUS) as the metric score here. And the hypothesis 2 got the highest score

A/B testing

For testing, I integrated API of chatGPT with Flutterflow and created a prototype. I tested with 6 participants. I took a different approach for each flow to overall test the usability. For the AI, I designed two directions and developed two hypotheses to see which had more usability and whether it satisfied the metrics. I took the System Usability Scale (SUS) as the metric score here. And the hypothesis 2 got the highest score

Hypothesis 1 - Customized focus areas):

Users exposed to customized focus areas will have more effective budgeting conversations with AI compared to those without.

Hypothesis 2 - Predefined prompts):

Users utilizing predefined prompts will have more effective budgeting conversations with AI compared to those without.

Customer acquisition strategy

I have put everything together, iterated the flows, and arranged the design file. Ideally, I will hand off the design to developers along with detailed documentation.

Customer acquisition strategy

I have put everything together, iterated the flows, and arranged the design file. Ideally, I will hand off the design to developers along with detailed documentation.

Customer acquisition strategy

I have put everything together, iterated the flows, and arranged the design file. Ideally, I will hand off the design to developers along with detailed documentation.

1. Marketing channels
  • Social Media: Utilize Instagram, Facebook, and TikTok to create buzz. Fun challenges and relatable content to engage students.


  • Influencer Marketing: Partner with popular student influencers to promote the chatbot.

  1. Referral program
  • Incentives: Offer rewards for users who refer friends to the chatbot.


  • Virality: Encourage sharing through social media challenges and rewards.

What did I learn?

I have put everything together, iterated the flows, and arranged the design file. Ideally, I will hand off the design to developers along with detailed documentation.

What did I learn?

I have put everything together, iterated the flows, and arranged the design file. Ideally, I will hand off the design to developers along with detailed documentation.

Artificial Intelligence can simplify our life, by lessening complexities

The most meaningful AI provides simple solutions. Though AI evolves rapidly, proven technologies that simplify daily life have the greatest impact.

Want to learn more? Get in touch with me :)

Feel free to reach out for any questions or collaborations

Made by devadhathan © Copyright 2024. All Rights Reserved.

Made by devadhathan © Copyright 2024. All Rights Reserved.

Made by devadhathan © Copyright 2024. All Rights Reserved.

Designing an MVP AI finance app to help UK students easily manage their finances.

UX case study

Mobile

Personal

5 months, March'23